Frequently asked questions

Ordering

What day do you re-stock?


We announce on all socials, and update the banner at the top of the site. This is usually Sundays / Monday evenings.




How do I place an order with you?


All orders are placed on the website, this is the only way you can place your order.




Can I place an order via phone/email/DM?


Unfortunately, not, no orders will be taken over any of these. It is only possible to order on the website when it is replenished. This keeps everything together all in one place, creating clear order forms for Rebecca to work from.




Can I place a custom order?


We do not create custom orders but please visit www.rebakerscakes.com for celebration cakes.




What areas do you cover?


Everything on the website is avaliable to collect the Saturday after ordering from Rebakers Cakes ME8 8BA. We are hoping to offer certain items for postal shortly.




It says everything is sold out! Can I still order anyway?


Rebecca is the only one baking currently, due to social distancing rules. Therefore there are limits on quantities, once they’re gone, they’re gone!




I want to order for a specific date in the future, how can I pre-order?


On this site, we are unable to offer pre-orders. Everything is avaliable to order each week. There are some items avaliable to pre-order for speicific future dates over on www.rebakerscakes.com this includes celebration cakes, giants and cupcakes.




Why do you need my email / phone number?


I ask you to provide these at checkout due to the email address being where your order confirmation will be sent to. You will also then receive a text message when your order has been shipped. I never send spam, so you don’t need to worry, it’s just simply for communication between you and I should it be required!





Click & Collect

Can I collect my order?


Yes, all order are currently collection only. This is collected with social distancing guidelines in place at: Rebakers, 145 The High Street, Rainham, ME8 8BA Collection is the Saturday after placing your order, between 10-12:30




When Can I Collect My Order?


Collections are 10-12:30 on the Saturday after you have placed your order. Please note ALL items are pre-orders, and there is nothing avaliable to turn up and purchase on the day.




It says I can click & collect my order! Where are you based?


Click & Collect is from Rebakers Cakes, 145 High Street, ME8 8BA





Postal

What items can be posted?


Everything can be posted, except cupcakes. Cupcakes are collection only. Please do not order these for delivery.




What day will my order be posted and when will it arrive?


Your order will be posted by Thursday latest. Your order is sent 1st class signed for via royal mail, although this is not a guaranteed service, your order should be with you by the weekend.




How is my order posted?


Your order is sent 1st class signed for, via Royal Mail. This is a tracked service and a tracking number will be provided.





Rebakers Cakes, 145 High Street, Rainham, Kent ME8 8BA

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