Click & Collect T&Cs

Click & Collect for orders placed Tuesday - Friday will be ready the day your order is palced beteen 4-6pm. On Saturdays your order will be ready to collect 2pm - 4pm.

Please note we cannot offer collections outside of the allocated time slot, and if you are late, there is no guarantee anyone will be in the store for you to collect. Rebakers are not responsible if you are late to collect and are closed - your goods are baked fresh for this allocated date/time.

If you do not collect or you collect days later, and the goods are not as fresh, this is not a reason for refund/exchange, due to no error on Rebakers behalf.

You agree to these T&Cs when placing your order.

Local Delivery T&Cs.

We offer local delivery to the following postcodes only:

ME1, ME2, ME3, ME4, ME5, ME7, ME8, ME9 & ME10

Your order will be delivered the day after you have placed your order. We cannot offer real-time tracking, or time slots, due to the various routes our drivers are on. We aim to leave Rebakers by 2pm latest. 

If you are not home when your order is delivered, we aim to leave it in a space place, if not it will be left outside your door, unless advised to leave elsewhere. We cannot be held responsible for any theft / damage that happens to your order once it has been delivered. We will be unable to refund / replace your order if this is to happen. 

You will be contacted via text / email if delivery has been attempted and your order has been left, we take a photo upon delivery to prove delivery has been attempted. 

You agree to these T&Cs when placing your order.

Postal T&Cs

All of our baked goods, other than cupcakes, can be posted via royal mail direct to your doorstep! Which means you don’t even have to leave your home for brownies, blondies, millionaire shortbread, rocky roads and other sweet treats. Sounds like heaven, doesn’t it?

We offer two forms of postage

 

1st Class Recorded (£4.95 up to 1kg) – this is a first class recorded service, and Royal Mail aim to deliver within one working day, once your order has been posted. All orders are posted the same day you place your order. This is not a guaranteed service, therefore next day delivery is not guaranteed.

Special Delivery (£9.00 up to 1kg) - This is a guaranteed service, and your order will arrive on Friday.

Please note some items are over this weight, therefore will take you up to the next bracket. Your postage will also be more if you order more than one box, due to weight.

Once your order is fulfilled, you will receive a shipping confirmation along with a tracking number. Using this number, you’ll be able to track your order on the Royal Mail website here - https://www3.royalmail.com/track-your-item

Once your order has been fulfilled and a tracking number supplied, your order is now out of my hands. I ask you to keep an eye on your order via the tracking number. If you have not received a tracking number please feel free to email, and I will be able to send you your tracking number.

Please note, with the 1st class recorded service not being a guaranteed day delivery service and the current Covid-19 situation slowing parcels down in some areas, that you keep an eye on tracking, and have patience with Royal Mail.

In the unlikely circumstances that your parcel becomes missing in transit, you will take on the responsibility to claim this direct through Royal Mail.

 

https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre

Rebakers is not liable for any missing parcels, and will not be able to offer refunds, gift cards or free replacements to cover the lost parcels. You agree to these T&Cs when placing the order.

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Rebakers Cakes, 145 High Street, Rainham, Kent ME8 8BA