Click & Collect

Click & Collect for orders placed that week are for collection on the following Saturday. Between 10-12:30.

Please note we cannot offer collections outside of the allocated time slot, and if you are late, there is no guarantee anyone will be in the store for you to collect. Rebakers are not responsible if you are late to collect and are closed - your goods are baked fresh for this allocated date/time.

If you do not collect or you collect days later, and the goods are not as fresh, this is not a reason for refund/exchange, due to no error on Rebakers behalf.

Postal T&Cs

All of our baked goods, other than cupcakes, can be posted via royal mail direct to your doorstep! Which means you don’t even have to leave your home for brownies, blondies, millionaire shortbread, rocky roads and other sweet treats. Sounds like heaven, doesn’t it?

We offer two forms of postage

 

1st Class Recorded (£4.95 up to 1kg) – this is a first class recorded service, and Royal Mail aim to deliver within one working day, once your order has been posted. All orders are posted on a Wednesday, to make it to you by the weekend. This is not a guaranteed service.

Special Delivery (£9.00 up to 1kg) - This is a guaranteed service, and your order will arrive on Friday.

Please note some items are over this weight, therefore will take you up to the next bracket. Your postage will also be more if you order more than one box, due to weight.

Once your order is fulfilled, you will receive a shipping confirmation along with a tracking number. Using this number, you’ll be able to track your order on the Royal Mail website here - https://www3.royalmail.com/track-your-item

Once your order has been fulfilled and a tracking number supplied, your order is now out of my hands. I ask you to keep an eye on your order via the tracking number. If you have not received a tracking number please feel free to email, and I will be able to send you your tracking number.

Please note, with the 1st class recorded service not being a guaranteed day delivery service and the current Covid-19 situation slowing parcels down in some areas, that you keep an eye on tracking, and have patience with Royal Mail.

In the unlikely circumstances that your parcel becomes missing in transit, you will take on the responsibility to claim this direct through Royal Mail.

 

https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre

Rebakers is not liable for any missing parcels, and will not be able to offer refunds, gift cards or free replacements to cover the lost parcels. You agree to these T&Cs when placing the order.

Rebakers Cakes, 145 High Street, Rainham, Kent ME8 8BA

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